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Dear Consumer,

Due to our company name change, we are also changing our website address. From the 1st September our new website address will be www.ontecenergy.co.za Your log in details will remain the same.
Please contact our service desk if you have any problems or questions

SA Phone                   : +27 21 928 1700
Fax                             : +27 21 928 1701
Service Desk Contact : +27 86 100 2244

Due to commercial decisions taken by the City of Cape Town, please note that as of 1 August 2011 you will no longer be able to purchase prepaid electricity tokens from the City on the www.itronenergy.co.za website. If you are already registered on the website, you may still however purchase electricity via sms.  This can be done by following the process below:



  1. Logon to www.itronenergy.co.za
  2. Set a default meter number and payment method on your profile
  3. Specify your cellphone number to which you want the token to be returned to.
  4. Setup an SMS password

Once the SMS payment method is set up for your account,  purchase electricity via sms, follow these steps:

1.    SMS the the word ‘ELEC’, along with the amount you wish to purchase for and your password to 0823055520
2.    e.g:    ELEC 250.00 mypassword

For any Queries regarding the above process, please contact the Itron Service Desk via email on servicedesk.capetown@itron.com
Service Desk hours are as follows 8am to 8pm Monday to Friday and 8am to 2pm on Saturday, Sunday and Public Holidays

Please read the Terms and Conditions of Use and Disclaimer of this site carefully. By registering and/or using the site you are deemed to have agreed to these terms and conditions of use and disclaimer.